Refunds and returns

Last updated 31 August 2026.

Scam alert

There are scam websites that copy the Clearance Warehouse name and logo. If you bought from a site other than clearancewarehouse.co, we cannot help with tracking or refund requests for that order: contact your payment provider and report it to your local authorities.

Cancelling an order

All orders can be cancelled until they ship. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because most orders ship within 24 hours of ordering. A 12.5% service and processing fee applies on all cancellations. Once packing and shipping has started, an order can no longer be cancelled and becomes a return instead.

Our 15 day return window

You can return an item within 15 days of the original purchase for an exchange or a refund. A non-refundable USD 29 handling fee applies per order, and items must be shipped back to the original warehouse at your own cost. To be eligible, the product must have been purchased within the last 15 days, be in its original packaging, and you need the receipt, order confirmation or other proof of purchase from this website. We can't accept returns of items purchased from third-party retailers.

Your refund is processed 24 to 48 hours after we receive the returned item, either back to your original payment method or as store credit if you would rather.

Damaged, incorrect or missing items

If you receive a damaged product, an item different from what you ordered, or your order never arrives, tell us right away and our customer service team will sort it.

Everything here is a stock item

Nothing we sell is cut, altered or built to your measurement, so the same return window applies across the whole range. We would still rather you ordered the right thing first time: if you are not sure which size, option or quantity you need, email theteam@customersupport.care before you order and we will work it out with you.

How to start a return

Email theteam@customersupport.care with your order number and a short note about what you would like to do, and we will confirm the return address.

If you are unhappy with how we handled it

Email theteam@customersupport.care with your order number and the word "complaint" in the subject, and a person will look at it again from the start.